As many women who “blessed” by non-standard bra size I have to shop online. Mostly I have really good customer experience, but this one was very different.
Frankly speaking they made me furious at some point. So the temptation to get all emotional is really there, but I’m going just state the facts.
I made my order on 24th of December 2012.
After a month I discovered that status of my order is still ‘Payed by PayPal’.
I asked the site politely through contact form about the status of my order – no response.
Two days later I opened a PayPal dispute (Glad I used PayPal! If it was credit card I would be totally lost).
Then I got a very cold answer that they didn’t have the bra I had ordered in stock and waiting for Panache for it. And it will be another week. There was no sorry, nothing.
I answered that if they had it delivered within 45 days then I would wait, otherwise I want a refund. No answer. They just silently tried to return me 32.64 pounds (of 34!), PayPal cancelled the transaction.
Yesterday I reminded about that and got no reaction.
I escalated to claim and got my money back today (have to go bra shopping!)
I will never ever buy from them again and strongly unadvise others!
I really glad I used PayPal as a method of payment. Everything goes smoothly with them and their customer protection is awesome feature.